Audio Download Frequently Asked Questions

Compatible Devices

[ Back to All Audio Download FAQs ]
Can I use OverDrive Media Console on a Windows Mobile® device?
What software do I need in order to use OverDrive Media Console for Windows Mobile on a device?
Can I use OverDrive Media Console on an Android device?
How can I tell if I have the required version of iTunes installed?
How can I get a copy of iTunes®?
How much does iTunes cost?
How can I get a copy of the Zune® application?
How much does the Zune application cost?
How do I upgrade my Zune device firmware?
I came across a reference to 'Windows Media Player Security Upgrade'. What is this, and will I have to do it?
Can I transfer WMA Audiobook titles to Apple® devices?
What additional requirements are there for transferring WMA Audiobooks to Apple devices?
How do I transfer an MP3 Audiobook to a supported portable device?
What additional requirements are there for transferring MP3 Audiobook titles to Apple devices?
Can I transfer MP3 Audiobooks to my Mac®-formatted Apple® device?
Why do I have to turn on 'Manually manage music…' in order to transfer WMA Audiobook to an Apple device?
Why do I have to turn on 'Manually manage music…' in order to transfer MP3 Audiobook titles to an Apple device?
Why can some WMA Audiobook titles be transferred to an Apple device, but others cannot?
How can I tell if an WMA Audiobook title can be transferred to an Apple device?
How do I get the best experience when transferring WMA Audiobook titles to Apple devices?
How do I add MP3 Audiobooks to my iTunes Library on the Mac?
What additional requirements are there for transferring WMA Audiobook titles to Zune devices?
What additional requirements are there for transferring MP3 Audiobook titles to Zune devices?
Can I use WMA Audiobook titles with a Palm device?
Can I use MP3 Audiobook titles with a Palm device?
How much free disk space do I need to have in order to transfer Audiobooks to my portable device?
How do I add MP3 Audiobooks to the iTunes Library on the Mac?
Can I use OverDrive Media Console on a Windows Mobile® device?

OverDrive Media Console for Window Mobile is available for devices running Windows Mobile 5 or 6. To download OverDrive Media Console for Windows Mobile, click here.

What software do I need in order to use OverDrive Media Console for Windows Mobile on a device?

To use OverDrive Media Console for Windows Mobile on a device, the device must be running Windows Mobile version 5 or 6.

Can I use OverDrive Media Console on an Android™ device?

OverDrive Media Console for Android is available for devices running Android v1.5 (or newer). To download OverDrive Media Console for Android, click here. OverDrive Media Console for Android is also available for download at Android Market.

How can I tell if I have the required version of iTunes installed?

To determine the version of iTunes you have installed:

On Mac:

Open iTunes and select iTunes > About iTunes.
The 'About iTunes' window is displayed.

The first line of scrolling text in the 'About iTunes' window lists the version of iTunes that is installed on your computer. If v7.6.2.9 (or newer) is installed, you have the correct version of iTunes installed. If an earlier version of iTunes is installed, you must download and install the latest version of iTunes. To download iTunes, click here.

On Windows:

Open iTunes and select Help > About iTunes.
The 'About iTunes' window is displayed.

The first line of scrolling text in the 'About iTunes' window lists the version of iTunes that is installed on your computer. If v9.0.2 (or newer) is installed, you have the correct version of iTunes installed. If an earlier version of iTunes is installed, you must download and install the latest version of iTunes. To download iTunes, click here.

How can I get a copy of iTunes®?

iTunes is a free download. To download iTunes, click here.

iTunes v9.0.2 (or newer) is required in order to transfer WMA Audiobooks to an Apple device.

How much does iTunes cost?

iTunes is a free download. To download iTunes, click here.

How can I get a copy of the Zune® application?

The Zune application is a free download. To download the Zune application, click here.

How much does the Zune application cost?

The Zune application is a free download. To download the Zune application, click here.

How do I upgrade my Zune device firmware?

To update your Zune device firmware using the Zune application v3.0 (or newer)...

  1. Be sure that you have the Zune application v3.0 (or newer) installed. To download the Zune application, click here.
  2. Connect your Zune to your PC.
    The Zune application opens.
  3. In the Zune application, select 'Device'.
    The 'Device' screen is displayed.
  4. Select 'Settings'.
    The device settings are displayed.
  5. Select 'Device Update'.
    The 'Device Update' options are displayed. The Zune application indicates that an update is available.
  6. Click 'Install' to begin installation of the update.
    When the firmware update is complete, the 'Device Update' screen indicates that the 'Device is up to date.'

I came across a reference to 'Windows Media Player Security Upgrade'. What is this, and will I have to do it?

The Windows Media Security Upgrade is a process that must be performed before Microsoft Windows Media Player will allow any DRM-protected files to be downloaded. A security measure, the security update identifies the copy of Windows Media Player with the computer on which Windows Media Player is being used. Publishers often require this sort of security in order to discourage the unlawful redistribution of digital content.

If you have not previously performed the security upgrade, the first time that you attempt to download DRM-protected content, OverDrive Media Console checks to see if you need to complete the security upgrade. If a security upgrade is needed, a message is displayed notifying you that in order to download and play DRM-protected content, you must first upgrade the security of your Windows Media Player. Follow the instructions provided in the message to complete the security update.

Alternatively, you may complete the security upgrade at any time. Complete the security upgrade as follows…

If you have Windows Media Player 11 (or newer)…

  1. While connected to the Internet, open OverDrive Media Console.
  2. Go to Tools > Windows Media Player Security Upgrade.
    A dialog box is displayed, notifying you that your Windows Media Player requires a security upgrade to play DRM-protected content.
  3. Click 'OK' in the dialog box.
    Windows Media Player opens and the 'Windows Media Player' dialog box is displayed.
  4. Click 'Upgrade' to download and install the required security component.
    Windows Media Player indicates that it is 'Connecting to server...'. Once connected, the security component is downloaded and installed. Windows Media Player indicates that the security component was upgraded successfully.
  5. Click the 'Close' button in the 'Windows Media Player' dialog box.
    The 'Media Usage Rights Acquisition' dialog box is displayed.
  6. Click the 'Play' button in the 'Media Usage Rights Acquisition' dialog box to complete the upgrade.
    Windows Media Player plays a brief file, confirming that you have completed the upgrade.
  7. Click the 'Cancel' button to close the 'Media Usage Rights Acquisition' dialog box. If desired, you can also close Windows Media Player at this time.
    You have successfully completed the Windows Media Player Security Upgrade.

If you have Windows Media Player 9 or 10…

  1. While connected to the Internet, open OverDrive Media Console.
  2. Go to Tools > Windows Media Player Security Upgrade.
    A dialog box is displayed, notifying you that your Windows Media Player requires a security upgrade to play DRM-protected content.
  3. Click 'OK' in the dialog box.
    Windows Media Player opens and, the 'Windows Media Player' dialog box is displayed.
  4. Click 'Yes' in the 'Windows Media Player' dialog box to perform the upgrade.
    The 'License Acquisition' dialog box is displayed, indicating that you have installed the Windows Media Player Security Upgrade.
  5. Click the 'Play' button in the 'License Acquisition' dialog box to complete the upgrade.
    Windows Media Player plays a brief file, confirming that you have completed the upgrade. If desired, you can close Windows Media Player at this time.
    You have successfully completed the Windows Media Player Security Upgrade.

If at a later time you need to upgrade the security of your Windows Media Player again, do so as follows...

If you have Windows Media Player 11 (or newer)…

  1. While connected to the Internet, open OverDrive Media Console.
  2. Go to Tools > Windows Media Player Security Upgrade.
    A dialog box is displayed, notifying you of your current Windows Media Player security version and offering the option to re-upgrade.
  3. To re-upgrade, click 'OK' in the dialog box.
    Windows Media Player opens, and the 'Media Usage Rights Acquisition' dialog box is displayed.
  4. Click 'Play' in the 'Media Usage Rights Acquisition' dialog box to perform the upgrade.
    The 'Media Usage Rights Acquisition' dialog box closes, and Windows Media Player plays a brief file, confirming that you have completed the upgrade. If desired, you can close Windows Media Player at this time.
    You have successfully completed the Windows Media Player Security Upgrade.

If you have Windows Media Player 9 or 10...

  1. While connected to the Internet, open OverDrive Media Console.
  2. Go to Tools > Windows Media Player Security Upgrade.
    A dialog box is displayed, notifying you of your current Windows Media Player security version and offering the option to re-upgrade.
  3. To re-upgrade, click 'OK' in the dialog box.
    Windows Media Player opens, and the 'License Acquisition' dialog box is displayed.
  4. Click 'Play' in the 'License Acquisition' dialog box to perform the upgrade.
    The 'License Acquisition' dialog box closes, and Windows Media Player plays a brief file, confirming that you have completed the upgrade. If desired, you can close Windows Media Player at this time.
    You have successfully completed the Windows Media Player Security Upgrade.

Can I transfer WMA Audiobook titles to Apple® devices?

Most WMA Audiobooks can be transferred to Apple devices (where permitted by the publisher) using OverDrive Media Console v3.2 (or newer). During the process of transferring WMA Audiobooks to Apple devices, OverDrive Media Console converts the WMA Audiobook files to DRM-protected AAC files.

For more information on converting WMA Audiobooks for transfer to Apple devices, click here.

For more information on determining whether a specific WMA Audiobook can be transferred to an Apple device, click here.

For instructions for transferring WMA Audiobooks to portable devices, click here.

To review system requirements and download OverDrive Media Console v3.2 (or newer), click here.

How do I transfer an MP3 Audiobook to a supported portable device?

To transfer content to a supported device using OverDrive Media Console Transfer Wizard:

  1. Connect your portable player to your computer.
  2. In OverDrive Media Console, highlight the title you wish to transfer and click the 'Transfer' button.
    The Transfer Wizard is displayed.
  3. Verify that the correct title is displayed on the first screen of the Transfer Wizard and click 'Next'.
    The Transfer Wizard searches for a connected portable device. When your device is detected the 'Confirm' screen is displayed.
  4. In the 'Confirm' dialog box, select the Part(s) you want to transfer by checking the box(es) next to the Part name(s).
  5. Click 'Next' to begin transferring the file(s) to your device.
    When the file transfer is complete, the Transfer Wizard displays a 'success' message.
  6. Click 'Finish' to exit the Transfer Wizard.
    Disconnect your portable device.

What additional requirements are there for transferring WMA Audiobooks to Apple devices?

If you intend to transfer WMA Audiobooks to an Apple device using OverDrive Media Console v3.2 (or newer), please note the following:

  • Many WMA Audiobooks can be transferred to Apple devices (where permitted by the publisher) using the Transfer Wizard in OverDrive Media Console v3.2 (or newer).
  • Before you begin, make sure that the desired title supports transfer to Apple devices. The publisher of each title decides whether or not to allow the title to be transferred to an Apple device. For more information on determining whether an WMA Audiobook can be transferred to an Apple device, click here.
  • iTunes v9.0.2 (or newer) must be installed.
  • The Apple device must be formatted for use with Microsoft Windows.
  • If you want to use the OverDrive Media Console Transfer Wizard to transfer content to an Apple device, the setting 'Manually manage music:' must be enabled in iTunes before you can complete the transfer. Adjust this setting as follows:
    1. Connect your device to your computer.
    2. If it does not launch automatically, open iTunes (v9.0.2 or newer).
    3. In iTunes, locate your device in the left vertical navigation panel (under heading 'DEVICES'), and click your device.
      The 'Summary' screen is displayed.
    4. If it is not already checked, place a checkmark next to option 'Manually manage music:'.
    5. Click the 'Apply' button.
      The iTunes 'Summary' screen refreshes, and your changes are saved.
    6. If desired, close iTunes.
  • When WMA Audiobooks are transferred to Apple devices, the DRM-protected WMA files that make up the audiobook must be converted. The conversion process typically takes a few minutes per Part, resulting in transfer times that are longer than what you typically see on your Apple device. For information on minimizing the time it takes to transfer WMA Audiobook titles to Apple devices, click here.

What additional requirements are there for transferring MP3 Audiobook titles to Apple devices?

If you intend to transfer MP3 Audiobook titles to an Apple device using OverDrive Media Console, please note the following:

  • OverDrive Media Console v3.0 (or newer) for Windows or OverDrive Media Console for Mac v1.0 (or newer) must be installed.
  • iTunes v9.0.2 (or newer) must be installed on Windows. iTunes v7.6.2.9 (or newer) must be installed on Mac.
  • The Apple device must be formatted for use with your operating system.
  • On the Mac, iTunes v8.1.0.52 (or newer) is required when using the OverDrive Media Console Transfer Wizard to transfer audiobooks to the iPod shuffle.
  • If you want to use the OverDrive Media Console Transfer Wizard to transfer content to an Apple device, the iTunes setting 'Manually manage music:' must be enabled for the device before you can complete the transfer. Adjust this setting as follows:
    1. Connect your device to your computer.
    2. If it does not launch automatically, open iTunes.
    3. In iTunes, locate your device in the left vertical navigation panel (under heading 'DEVICES'), and click your device.
      The 'Summary' screen is displayed.
    4. If it is not already checked, place a checkmark next to option 'Manually manage music:'.
    5. Click the 'Apply' button.
      The iTunes 'Summary' screen refreshes, and your changes are saved.
    6. If desired, close iTunes.

Can I transfer MP3 Audiobooks to my Mac®-formatted Apple® device?

In order to transfer MP3 Audiobooks to Mac-formatted Apple devices, you must use OverDrive Media Console for Mac.

Why do I have to turn on 'Manually manage music…' in order to transfer WMA Audiobook to an Apple device?

By default, Apple devices have the option 'Manually manage music:' disabled. This works well when users want to automatically synch the iTunes Library on a single computer with the device whenever it is connected to that computer. However, an Apple device can only be automatically synched with iTunes on a single computer. For people who want to allow their Apple device to work with software other than iTunes and/or to receive content from multiple computers, the option 'Manually manage music:' must be enabled.

Why do I have to turn on 'Manually manage music:' in order to transfer MP3 Audiobook titles to an Apple device?

By default, Apple devices have the option 'Manually manage music:' disabled. This works well when users want to automatically synch the iTunes Library on a single computer with the device whenever it is connected to that computer. However, an Apple device can only be automatically synched with iTunes on a single computer. For people who want to allow their Apple device to work with software other than iTunes and/or to receive content from multiple computers, the option 'Manually manage music:' must be enabled.

Why can some WMA Audiobook titles be transferred to an Apple device, but others cannot?

By default, Apple devices have the option 'Manually manage music:' disabled. This works well when users want to automatically synch the iTunes Library on a single computer with the device whenever it is connected to that computer. However, an Apple device can only be automatically synched with iTunes on a single computer. For people who want to allow their Apple device to work with software other than iTunes and/or to receive content from multiple computers, the option 'Manually manage music:' must be enabled.

How can I tell if an WMA Audiobook title can be transferred to an Apple device?

There are two places you can check to see if an WMA Audiobook title can be transferred to an Apple device. You can check at this website or, if you have already downloaded the title, you can use OverDrive Media Console.

At this website, check whether an WMA Audiobook title can be transferred to an Apple device as follows…

Search for the desired title, and click the title to bring up the page displaying details about the title. At this page, look for the heading 'Digital Rights Information'. The information listed here will clearly indicate whether or not the publisher has enabled transfer to Apple device functionality.

In OverDrive Media Console v3.2 (or newer), check whether a title that you have already downloaded can be converted for and transferred to an Apple device as follows…

  1. In OverDrive Media Console, highlight the desired title and click the 'Properties' button.
    The 'Properties' dialog box is displayed.
  2. Click the 'License' tab.
    'License details' for the selected title are displayed. The 'Transfer to Apple® device' field indicates whether the title can be transferred to an Apple device.
  3. Click the 'Cancel' button to close the 'Properties' dialog box.

How do I get the best experience when transferring WMA Audiobook titles to Apple devices?

Before transferring WMA Audiobooks to Apple devices, the OverDrive Media Console Transfer Wizard detects the iTunes settings that affect transfer time and sound quality. If your iTunes settings do not match OverDrive Media Console's recommended settings, the Transfer Wizard displays a prompt that shows both the current iTunes settings and the recommended settings. At this prompt, you can press the F1 key to access detailed instructions for updating iTunes settings. After the files are transferred to the device, the Transfer Wizard displays your previous iTunes settings so that you can, if desired, restore the original settings.

How do I add MP3 Audiobooks to my iTunes Library on the Mac?

You can browse to and drag MP3 Audiobook files into the iTunes Library.

Alternatively, you can use iTunes to add titles to the iTunes Library. Follow these steps to add titles to the iTunes Library:

  1. Open iTunes and go to File > Add to Library.
    The 'Add to Library' dialog box is displayed.
  2. Browse to Documents > My Media > MP3 Audiobooks > [Title of Book] to add the files for a specific title to iTunes, or browse to Documents > My Media > MP3 Audiobooks, to add files for all the titles you have acquired to iTunes.
  3. Click 'Open'.
    iTunes imports the MP3 Audiobook files to the library. Once this process is complete, you can listen to the title(s) with iTunes and if desired, transfer to your Apple device.

What additional requirements are there for transferring WMA Audiobook titles to Zune devices?

If you intend to transfer WMA Audiobook titles to a Zune device using OverDrive Media Console v3.1 (or newer), please note the following:

What additional requirements are there for transferring MP3 Audiobook titles to Zune devices?

If you intend to transfer MP3 Audiobook titles to a Zune device using OverDrive Media Console v3.1 (or newer), please note the following:

Can I use WMA Audiobook titles with a Palm device??

WMA Audiobook titles may be transferred to certain Palm devices with the help of a third party application called Pocket Tunes. For a list of supported Palm devices, see the Pocket Tunes website at http://www.pocket-tunes.com. For instructions on installing and using Pocket Tunes with WMA Audiobook titles, please see http://www.overdrive.com/resources/drc/pockettunes.asp.

For more information on purchasing Pocket Tunes, see the Pocket Tunes website at http://www.pocket-tunes.com.

Can I use MP3 Audiobook titles with a Palm device?

MP3 Audiobook titles can be played on Palm devices. You can transfer MP3 Audiobooks to your Palm using the same method that you currently use to synch files from your computer to your device.

How much free disk space do I need to have in order to transfer Audiobooks to my portable device?

MP3 Audiobooks for OverDrive Media Console are delivered in Parts, with each Part generally not exceeding 40MB in size. As long as your portable device has at least 40MB of storage space you should be able to transfer a single Part or more to it at a time.

The Transfer Wizard alerts you if you do not have enough storage space on your device to accommodate the files that you are attempting to transfer. Depending on your portable player, the Transfer Wizard may allow you to delete files on your portable player in order to make room for the files you wish to transfer. Note that this functionality is not available for Apple devices.

How do I add MP3 Audiobooks to the iTunes Library on the Mac?

You can browse to and drag MP3 Audiobook files into the iTunes Library.

Alternatively, you can use iTunes to add titles to the iTunes Library. Follow these steps to add titles to the iTunes Library:

  1. Open iTunes and go to File > Add to Library.
    The 'Add to Library' dialog box is displayed.
  2. Browse to Documents > My Media > MP3 Audiobooks > [Title of Book] to add the files for a specific title to iTunes, or browse to Documents > My Media > MP3 Audiobooks, to add files for all the titles you have acquired to iTunes.
  3. Click 'Open'.
    iTunes imports the MP3 Audiobook files to the library. Once this process is complete, you can listen to the title(s) with iTunes and if desired, transfer to your Apple device.