eBook Frequently Asked Questions
Can I return an eBook I purchased from Booksamillion.com?

No. We are sorry, but once purchased, eBooks are not returnable or refundable. Please verify compatibility of your device prior to purchase.

What if I purchased an eBook by mistake? Can I return it?

No. eBooks are not returnable or refundable.

Can I transfer eBooks to an iPad?

Yes. Click Here for instructions.

Can I transfer eBooks to an Amazon® Kindle?

No. The Amazon Kindle does not currently support eBooks purchased from booksamillion.com.

Can I transfer eBooks to a NOOK™?

Yes. To transfer eBooks to a Barnes & Noble NOOK, Adobe Digital Editions and the NOOK must be activated using the same Adobe ID.

Note that the display of eBooks on the Barnes & Noble NOOK may vary, depending on the nature of the content.

Can I transfer eBooks to a Sony® Reader?

Adobe can be transferred to supported Sony Readers with v1.1 firmware installed. To transfer eBooks to the Sony Reader, Adobe Digital Editions \ and the Sony Reader must be activated using the same Adobe ID. Also, you must have the Sony eBook Library software installed on your computer. To download Sony Reader firmware upgrades and the Sony eBook Library software, click here.

Note that the display of Adobe PDF eBooks on the Sony Reader may vary, depending on the nature of the content.

Can I transfer eBooks to Palm® and Pocket PC devices?

No. eBooks purchased from booksamillion.com cannot be transferred to Palm and Pocket PC devices using Adobe Digital Editions.

Can I transfer eBooks to other computers?

If you have activated Adobe Digital Editions anonymously, you are only able to read a downloaded eBook on a single computer.

If you have activated Adobe Digital Editions using an Adobe ID, you are able to transfer an eBook title to computers and devices that have been activated with the same Adobe ID.

For more information on activating Adobe Digital Editions, click here.

How do I transfer eBooks to supported eBook devices?

To transfer eBooks using Adobe Digital Editions:

  1. Open Adobe Digital Editions.
  2. Click on the eBook you want to transfer.
  3. Drag the eBook to the eBook device icon in the left pane of Adobe Digital Editions.
    The 'Copy Documents' dialog box is displayed and the title is transferred.
    When transfer is complete the 'Copy Documents' dialog box closes. You can now disconnect the eBook device and enjoy the eBook on-the-go.

Note that to transfer eBooks to a supported eBook device, Adobe Digital Editions and the eBook device must be activated using the same Adobe ID.

The display of eBooks on eBook devices may vary, depending on the nature of the content.

What is an eBook?

An eBook is a digital version of a print book that has been optimized for on-screen reading. eBooks are available for purchase and download at this site. In order to use the DRM-protected eBooks available at this site Adobe Digital Editions must be installed and activated.

What does DRM-Protected mean?

Digital rights management (DRM) is a method of protecting copyrighted materials and preventing digital piracy. Publishers, as the copyright holders of publications, set the parameters for DRM implementation.

What is Adobe Digital Editions?

Adobe Digital Editions is a free eBook reader application used to read DRM-protected eBooks. Adobe Digital Editions must be installed and activated in order to use the DRM-protected eBooks available at this site.

Does Adobe Digital Editions run on Windows and Mac?

Adobe Digital Editions runs on many Windows® and Macintosh™ computers. For more on supported operating systems and system requirements, click here.

Does Adobe Digital Editions require additional software?

To use Adobe Digital Editions, Adobe Flash Player must be installed. The required version of Adobe Flash Player varies depending on operating system:

  • Windows Vista (or newer) requires Adobe Flash Player v9.0.28 (or newer).
  • Windows XP and Windows 2000 require Adobe Flash Player v7.0 (or newer).
  • Mac OS® X requires Adobe Flash Player 8 (or newer).

Additionally, JavaScript must be enabled in your browser to install Adobe Digital Editions:

I already have Adobe Reader installed. Should I uninstall it?

No, you do not need to uninstall Adobe Reader, but you must have Adobe Digital Editions installed. To review system requirements and download instructions for Adobe Digital Editions, click here.

What is 'activation'?

Activation of Adobe Digital Editions allows you to read DRM-protected eBooks. The first time that you open Adobe Digital Editions, you must activate the program. Adobe Digital Editions can be activated anonymously, or by using an Adobe ID.

Should I activate Adobe Digital Editions anonymously or with an Adobe ID?

Activating Adobe Digital Editions using an Adobe ID allows you to do more with eBooks, such as downloading them on multiple computers and transferring them to supported portable devices. However, this is a matter of personal preference. Before deciding, please consider the following:

If you use anonymous activation, note these limitations:

  • You will only be able to read a downloaded eBook on a single computer.
  • You will not be able to download an eBook on more than one computer. After the initial download of an eBook, subsequent downloads of that title can only be completed on the same computer.
  • You will not be able to transfer eBooks to supported eBook devices.
  • You can decide to activate using an Adobe ID at any time. However, if you activate Adobe Digital Editions with an Adobe ID which has already been used to activate Adobe Digital Editions on another computer, the eBooks you originally downloaded when using anonymous activation will no longer work.

If you use an Adobe ID:

  • You will be able to download an eBook on computers that have been activated with the same Adobe ID (up to 6 computers/devices can be activated using the same Adobe ID).
  • After the initial download of an eBook, subsequent downloads of that title can be completed on computers activated with the same Adobe ID.
  • You will be able to transfer Adobe to supported eBook devices activated with the same Adobe ID.

How do I activate Adobe Digital Editions anonymously?

If you prefer to activate Adobe Digital Editions anonymously:

  1. Open Adobe Digital Editions.
    The 'Setup Assistant' dialog box is displayed.
  2. Click 'Continue'.
    The 'Authorize Computer' screen is displayed.
  3. Select the 'Don't Authorize Computer' option.
  4. Click 'Activate'.
    You are prompted to confirm that you do not want to activate Adobe Digital Editions using an Adobe ID at this time.
  5. Select 'Continue'.
  6. Click 'Finish' to close the 'Setup Assistant' dialog box.

If you choose not to activate Adobe Digital Editions using an Adobe ID at this time, you may do so later.

How do I activate Adobe Digital Editions using an Adobe ID?

To activate Adobe Digital Editions using an Adobe ID:

  1. Open Adobe Digital Editions.
    The 'Setup Assistant' dialog box is displayed.
  2. Click 'Continue'.
    The 'Authorize Computer' screen is displayed.
  3. In the appropriate fields, enter the email address and password for your Adobe ID.
    If you do not already have an Adobe ID, click 'get an Adobe ID online' and follow the instructions to sign up for an Adobe ID.
  4. Click 'Activate'.
    Your computer is activated to your Adobe ID.
  5. Click 'Finish' to close the 'Setup Assistant' dialog box.

How do I activate a supported eBook device using an Adobe ID?

To activate an eBook device using an Adobe ID:

  1. Connect the eBook device to your computer.
  2. Open Adobe Digital Editions.
    Adobe Digital Editions launches and detects the eBook device. The 'Device Setup Assistant' dialog box is displayed.
  3. Click 'Authorize Device'.
    Adobe Digital Editions activates the eBook device. You can now transfer DRM-protected Adobe eBooks to the device.

Note that both Adobe Digital Editions and the eBook device must be activated with the same Adobe ID to transfer DRM-protected Adobe eBooks to the device.