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Frequently Asked Questions
I purchased a Millionaire's Club Discount Card in a store. Can I use it online?

Club Card Absolutely! During the checkout process, you will be asked if you have a Millionaire's Club Card. Simply enter your card number and click the "Apply Card Number" button. Your club card number is the 10-digit number that appears below the barcode on the back of the card. Cards are valid for one year after the purchase date.

What is the Millionaire's Club?


How does Booksamillion.com differ from Books-A-Million retail stores?

Booksamillion.com operates separately from Books-A-Million retail stores, featuring different retail items and pricing. Other differences include shipping costs, delivery time, item availability, and taxes. Store availability is individual to each store and you must check with that store directly to find out if a book is in stock. Please see our store locator.


How do I change my email address or password?

Changing your email address and password is easy! Simply go into My Account and modify your email address or password under Personal Settings.

Why am I getting a form error when entering my email address and password?

Generally, a form error appears when a password doesn't match the password we have on file for that email address. Even if you have never placed an order with us, if you previously entered a password and email address, our system will "lock in" that combination. Try entering the first attempted password in the first field as if you were a "returning" customer rather than a "new" customer. If this doesn't work for you, please call our Customer Support Desk at 1-800-201-3550 for further assistance.

What is the return policy?

Booksamillion.com guarantees your satisfaction and offers you returns within 30 days of order receipt on most items*. Upon receipt of the returned items, your refund will be issued to the credit card used. If you paid by check, you will be issued a merchandise credit, and if you used a gift card to make your purchase, credit will be issued back to the gift card. We do not issue refund checks. Please note that gift wrapping services and shipping and handling charges are non-refundable. View more details about the return policy...

*Does not apply to items purchased from New/Used Marketplace. Details

*Does not apply to eBooks or Audio Downloads, once purchased and/or downloaded. Please verify device compatibility prior to purchase.

How do I take advantage of promotional offers?

For complete details on coupons and other promotional offers offered on Booksamillion.com, click here.

Can I rent textbooks from Booksamillion.com?

You may rent textbooks at our textbook rental site, powered by BookRenter. With over 5.5 million textbooks, BookRenter is a pioneer in the textbook rental business and is consistently voted one of the most trusted textbook companies on the internet. To visit our textbook rental store, please click here.

All customer service questions regarding textbook rentals, textbook rental shipping, and textbook rental returns should be directed to BookRenter. The customer support information can be found here.