Online Help Desk
Welcome to the Booksamillion.com Help Desk! If you have a problem or question, we're here to help. Didn't find your answer here? Head over to our Help Center to search through help articles, submit new Support Requests, and check the status of any requests you've previously submitted.
- Video and eCard gift messages
- Books for Troops
- Books-a-Million Business Services
- Affiliate program
Chat with customer service by clicking the "Need Help?" box below. Please note that live chat is only available during customer service operating hours.
By Submitting a Support Request
If you have a question that is not answered here, submit a Support Request.
You can also contact customer service by email at [email protected]. Be sure to include your Order ID Number in any correspondence.
Your Order ID Number can be found in the Order Confirmation we sent you via e-mail, or by viewing your order history in the My Account section.
Customer Service Hours
Monday-Friday, 9 am - 7 pm Central Time
Saturday-Sunday, 10 am - 6 pm Central Time
Or visit us at a store! Use our Store Finder to find your nearest location.