Booksamillion.com uses a "Shopping Cart" system that essentially operates the same way a shopping cart does in a retail store: you may place items in and remove them from the cart at any time. An "Add to Cart" button appears beside each item throughout the online store. Just click the button to add an item to your cart!
When you add an item to your cart, you'll be taken to a confirmation page. Once there, you'll have the opportunity to continue shopping. When browsing our site, you'll always have the option of viewing your cart by clicking the "Shopping Cart" button that appears below the navigation menu near the top of every page.
If you'd like to order multiple copies of the same item, first click "Shopping Cart." Then change the number in the quantity field and click the "Update Quantities" button.
When you've finished selecting the items you wish to purchase, click the "Check Out" button to advance to the payment and shipping area.
At the first step of the Booksamillion.com checkout process, you'll be prompted to "Set Up A New Account" or to "Sign In" if you're already a registered customer. When you set up a new Booksamillion.com account, you'll enter your email address and a password. Your password must be at least four characters long and can be any combination of letters and/or numbers.
Please note: once you enter an email address and establish a password, our system will remember that relationship even if you don't place an order. If this is your first time ordering with us but you've previously entered an email address and password, you may want to try signing in as a "Registered Customer."
After entering your email address and password, click "Continue New Account Setup" and follow the steps to enter your shipping information and payment information. Even if you will be paying by gift card or e-gift certificate, our account set-up process requires a valid credit card number.
At the Review step of the checkout process, you will be asked to verify that your order information is correct before order submittal. Here, you'll also have the opportunity to choose the shipping method, select gift options, enter a coupon code, enter Millionaire's Club Member information, or validate / apply a gift e-certificate.
Once you've reviewed your information and are confident that it is correct, click the "Submit" button. At this point, Booksamillion.com will attempt to pre-authorize the charge. The pre-authorization process is designed to better assist you with your order and ensure that your order will not be later delayed by a billing error. You will not actually be charged at this step; Booksamillion.com will charge for orders only after the order actually ships. If the pre-authorization fails when you attempt to submit your order, you will get a billing error message that will prompt you to recheck your billing information or enter an alternate credit card. You will not be able to submit your order until there is a successful pre-authorization.
Once your order has been submitted, you will receive an email confirmation. This confirmation will also contain your Order ID number. You'll want to keep this information in your records, as it will help our Customer Support staff better assist you should you need to contact us.
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Click the "Add to Cart" button to add an item to your order. If you're viewing the list of items in your shopping cart and wish to continue browsing Booksamillion.com, click the "Continue Shopping" button.
You may remove items from your cart by clicking the "Shopping Cart" button, which is located just below the navigation menu. Click the selection box beside the item(s) you'd like to remove, and then click the "Remove Selected" button. You may also remove items from your Shopping Cart by changing their quantities to zero and then clicking the "Update Quantities" button.
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If you'd like to purchase the items in your shopping cart at a later date, it's easy to save them! When viewing your shopping cart, check the selection box beside the items you want to save, and then click the "Move Selected to Wish List" button. You'll need to sign in to save items to your wish list. When you return to Booksamillion.com to make your purchase, simply sign in and click the "Wish List" button to view the contents of your Wish List.
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The stock status of each item is clearly displayed on Booksamillion.com. In addition to processing times, shipping timeframes range from 24 hours for In-Stock items to two to four weeks for special order items. Advance Order items (Pre-Orders) are shipped when they are released by the publisher. Advance Order items will not delay the rest of your order.
We may discover that an item in your order is no longer available or that it will be out of stock for an extended period of time. At that point, we'll ship the balance of your order and ask you to reorder the out of stock item in the future. This will not increase your shipping charges
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Sales tax is collected on orders shipped to Alabama (AL), Arizona (AZ), Arkansas (AR), Colorado (CO), Connecticut (CT), Florida (FL), Georgia (GA), Hawaii (HI), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), Mississippi (MS), Nebraska (NE), Nevada (NV), New Jersey (NJ), New York (NY), New Mexico (NM), North Carolina (NC), North Dakota (ND), Ohio (OH), Oklahoma (OK), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Texas (TX), Tennessee (TN), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), Washington D.C. (DC), West Virginia (WV), Wisconsin (WI) and Wyoming (WY).
Sales tax will be applied to the entire order, possibly including shipping and handling and/or gift wrap fees, where applicable. Tax calculations are based on the destination address and may include city, county, and state charges.
When you place an order, an estimated sales tax amount will be displayed. The exact sales tax will not be calculated and charged until your order is processed to ship. Because tax laws may change between the time your order is placed and when your order is charged and shipped, it is possible the tax amount will increase or decrease.
Tax-Exempt Orders
Schools, libraries, churches, government and non-profit agencies, and other tax exempt organizations can easily place a tax exempt order by contacting the Booksamillion.com Business Department at 800-201-3550, Option 3, Monday through Friday from 8:00 AM to 5:00 PM CST. You'll be required to either fax your tax exempt certificate to 205-909-3396 or email a copy of it to business@booksamillion.com.
Click here to download the Certificate of Exemption form in PDF format.
As of October 9, 2006, all tax exempt records have been updated. Therefore, you may be asked to resubmit your certificate for verification purposes. Once verification has been made, your account will be set to allow tax-exempt purchases.
Tax-Exempt Government Purchases
Some government purchases may not be qualified for tax exempt status in some cities, counties, or states. Applicable taxes are also charged based on the level of government agency, which includes Federal, State and Local.
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Booksamillion.com accepts Visa, MasterCard, American Express, and Discover.
You also have the option of using PayPal as your payment method. At the final step of the checkout process, simply select PayPal as your payment method. Once you click "Submit This Order," you'll be redirected to the PayPal site to complete your transaction.
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Use your credit card at Booksamillion.com with absolute confidence. Booksamillion.com processes orders with an SSL Secure Commerce Server, which utilizes military grade encryption to protect your credit card information. All credit card information is encoded with strong encryption before storage. To further respect and protect your privacy, Booksamillion.com does not release your credit card information or mailing address to any outside organizations.
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Booksamillion.com guarantees your satisfaction and offers you returns within 30 days of order receipt on most items*. To ensure that your returned merchandise is credited properly, you must first contact Customer Service to obtain a return authorization number and package label. Packages without proper return authorization will not be accepted.
Items returned will be refunded to the credit card used. If you paid by check, you will be issued a merchandise credit, and if you used a gift card to make your purchase, credit will be issued back to the gift card. We do not issue refund checks. Please note that gift wrapping services and shipping and handling charges are non-refundable.
Electronic returns, such as Compact Discs, DVDs, Video Games and Consumer Electronics (headphones, speakers, etc.) must be sealed in the original package unless defective. Defective returns are subject to the same constraints as other merchandise. Defective merchandise must be returned with the original packaging.
*Does not apply to items purchased from the New & Used Marketplace. See Return Policy for New & Used Marketplace items.
*Does not apply to eBooks or Audio Downloads, once purchased and/or downloaded. Please verify device compatibility prior to purchase.
To return an item for any reason within 30 days of order receipt:
• Send an email to our Customer Service department at support@booksamillion.com. Type "Return authorization needed" in the subject line. In the body of the email, provide your Order ID number, the reason for return, and list the item(s) you are returning. A return authorization number and return label will be emailed to you within 24 hours.
• Pack the item(s) that you are returning to us. Enclose a copy of your packing slip, and wrap the package securely.
• Affix the label that we emailed to you and ship the package via U.S. Mail. Be sure to apply adequate postage.
Our Returns Department will issue your credit within two to three business days after receiving your package.
Booksamillion.com purchases cannot be returned to Books-A-Million retail stores.
All returns and billing questions must be resolved within 30 days of order receipt.
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You may check your order status in the My Account page on Booksamillion.com. Click
"My Account" from the top of any page, then enter your email address and password. You'll see the order history and status
of your recent orders.
Business customers should send an email to business@booksamillion.com to check their order statuses.
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