| Part 1 Exploring the Oxymoron | | 1 | (48) |
| | 3 | (12) |
| Defining knowledge and knowledge management, as well as the reasons organizations do it |
| |
| More Models Than a Car Show |
| | 15 | (12) |
| Looking at some of the influential thinkers in this field, and how their thinking has shaped the field |
| |
| What's a Chief Knowledge Officer? |
| | 27 | (10) |
| The new role in many organizations to lead knowledge management efforts and what kind of people fill that role |
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| Knowledge Management Success Stories |
| | 37 | (12) |
| How Hewlett-Packard Consulting and British Petroleum successfully implemented knowledge management and what made them successful |
| |
| Part 2 Getting Started | | 49 | (68) |
| | 51 | (12) |
| What a good strategy has and how to develop one for your organization |
| |
| | 63 | (10) |
| How to get started with the right pilot while planning to scale up later |
| |
| Building the Infrastructure |
| | 73 | (12) |
| Creating the team that will carry out the knowledge management effort and getting the resources needed |
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| Communities of Practice---The Killer Application |
| | 85 | (12) |
| Defining this new organizational structure and its key features, and how to start one |
| |
| Strategic Choices for Connecting People to People |
| | 97 | (10) |
| Some approaches commonly used to help people find the people and the knowledge they need |
| |
| | 107 | (10) |
| Some approaches for transferring knowledge |
| |
| Part 3 Can't Live with IT; Can't Live Without IT | | 117 | (44) |
| Why Your CIO Has Gray Hair |
| | 119 | (10) |
| Learning how to be a good partner by understanding what drives your CIO and IT support |
| |
| | 129 | (10) |
| Exploring the different types of nets important in knowledge management |
| |
| Between You and Me with Collaborative Tools |
| | 139 | (12) |
| The technologies available for helping people to work together |
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| Finding the Information You Need |
| | 151 | (10) |
| Approaches for getting useful information from your IT systems |
| |
| Part 4 The Showstopper of Culture | | 161 | (44) |
| Culture Is You, Me, and Everybody Else |
| | 163 | (10) |
| Looking in depth at what a culture is and what shapes it |
| |
| Working with Organizational Culture |
| | 173 | (10) |
| Techniques and must-dos for changing a culture |
| |
| | 183 | (10) |
| How to take charge of the change, and not let the change take charge of you |
| |
| Spreading the Word Far and Wide |
| | 193 | (12) |
| Techniques for communicating what must change, who must change, and why |
| |
| Part 5 Keeping Score | | 205 | (46) |
| | 207 | (10) |
| Basic do's and don'ts for measures, regardless of the specific approach used |
| |
| | 217 | (10) |
| A step-by-step process for developing measures |
| |
| A Sampler of Measurement Approaches |
| | 227 | (12) |
| Some common measurement approaches used by many organizations |
| |
| Measuring Intellectual Capital |
| | 239 | (12) |
| Some measurement approaches for assessing intellectual capital |
| |
| Part 6 Settling In for the Long Haul | | 251 | (54) |
| | 253 | (10) |
| Some pitfalls often encountered to avoid in implementing knowledge management |
| |
| | 263 | (12) |
| How to scale up successfully after a successful pilot(s) |
| |
| Lagniappe: The Thirteenth Doughnut |
| | 275 | (30) |
| Some techniques and supporting information technology for managing your own knowledge |
| |
| Appendixes | |
| | 285 | (8) |
| | 293 | (6) |
| | 299 | (6) |
| Index | | 305 | |
