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The Amazement Revolution : Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
by Shep Hyken


Overview - Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies

In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition.  Read more...


 
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More About The Amazement Revolution by Shep Hyken
 
 
 
Overview
Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies

In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty:

- Membership

- Serious FUN

- Partnership

- Hiring

- The After-Experience

- Community

- Walking the Walk

Hyken shares more than one hundred insightful examples from fifty role-model companies that prove these strategies can and should be implemented immediately--by any organization, large or small.

 
Details
  • ISBN-13: 9781608321063
  • ISBN-10: 1608321061
  • Publisher: Greenleaf Book Group
  • Publish Date: April 2011
  • Page Count: 214
  • Dimensions: 9.24 x 6.39 x 0.89 inches
  • Shipping Weight: 1.05 pounds


Related Categories

Books > Business & Economics > Customer Relations

 
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