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Award-Winning Customer Service : 101 Ways to Guarantee Great Performance
by Renee Evenson


Overview -

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed.  Read more...


 
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More About Award-Winning Customer Service by Renee Evenson
 
 
 
Overview

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed.

"Award-Winning Customer Service "offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is chock full of practical advice on important topics such as:

* planning and goal setting * effective communication * leadership * preparing for change * continual learning

* coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution

* follow-up and staying on top of the game * and more.

Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.


This item is Non-Returnable.

 
Details
  • ISBN-13: 9780814474549
  • ISBN-10: 0814474543
  • Publisher: AMACOM/American Management Association
  • Publish Date: September 2007
  • Page Count: 232
  • Reading Level: Ages 18-NA


Related Categories

Books > Business & Economics > Customer Relations

 
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