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Be Our Guest (10th Anniversary Updated Edition) : Perfecting the Art of Customer Service
by Disney Institute and Theodore Kinni and Tom Staggs


Overview - Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.  Read more...

 
Hardcover - Revised Ed.
  • $24.99

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More About Be Our Guest (10th Anniversary Updated Edition) by Disney Institute; Theodore Kinni; Tom Staggs
 
 
 
Overview
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.

 
Details
  • ISBN-13: 9781423145844
  • ISBN-10: 1423145844
  • Publisher: Disney Editions
  • Publish Date: November 2011
  • Page Count: 224
  • Reading Level: Ages 0-22
  • Dimensions: 9.1 x 6.1 x 0.9 inches
  • Shipping Weight: 1 pounds

Series: Disney Institute Book

Related Categories

Books > Business & Economics > Customer Relations
Books > Business & Economics > Industries - Hospitality, Travel & Tourism

 
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