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Bullies, Tyrants, and Impossible People : How to Beat Them Without Joining Them
by Ronald M. Shapiro and Mark A. Jankowski and James Dale


Overview - The impossible people who make life s journey so difficult are everywhere at the office, in restaurants, on airplanes, living next door, members of your own family. They re . . .
your nothing is ever good enough boss
the no price is ever low enough client
the next-door neighbor who redefines the meaning of paranoia
the maitre d who looks through you as if you don t exist
the father-in-law who you know is always thinking about how much better a life his Janey or Joey would have if only married to someone other than you
Ron Shapiro and Mark Jankowski give you a simple and highly effective 4-point plan for dealing with all of them and more N.I.C.E.
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More About Bullies, Tyrants, and Impossible People by Ronald M. Shapiro; Mark A. Jankowski; James Dale
 
 
 
Overview
The impossible people who make life s journey so difficult are everywhere at the office, in restaurants, on airplanes, living next door, members of your own family. They re . . .
your nothing is ever good enough boss
the no price is ever low enough client
the next-door neighbor who redefines the meaning of paranoia
the maitre d who looks through you as if you don t exist
the father-in-law who you know is always thinking about how much better a life his Janey or Joey would have if only married to someone other than you
Ron Shapiro and Mark Jankowski give you a simple and highly effective 4-point plan for dealing with all of them and more N.I.C.E. Their system shows you how to neutralize your emotions so you don t just react but act purposefully and wisely. It enables you to identify the type of bully, tyrant, or impossible person you re facing the situationally difficult (something has happened that turns an otherwise reasonable person into a temporary terror); the strategically difficult (she has empirical evidence that being difficult is a strategy that gets results); or simply difficult (being difficult is his 24/7 M.O.). Then you ll learn how to shape the outcome by controlling the encounter and, finally, how to get unstuck by exploring your options.
Using colorful stories from all walks of life He called me the scum of the earth and it went downhill from there, First, lock all your vendors in a small room, and The boss from hell the authors bring their lessons to life, from business life to family life.

From the Hardcover edition."

 
Details
  • ISBN-13: 9781400050123
  • ISBN-10: 140005012X
  • Publisher: Three Rivers Press (CA)
  • Publish Date: April 2007
  • Page Count: 276


Related Categories

Books > Business & Economics > General
Books > Social Science > Violence in Society

 
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