CRM in Real Time : Empowering Customer Relationships (eBook)
by Barton J. Goldenberg

Download

Language: English

This item is only available to U.S. and Canada billing addresses.

$17.75
Retail Price: $32.00
 

Connect with BAM!

Share this with a friend

See what others are saying

 

0 Ratings

 
 
 

Quick Links:
Overview
Details
Creators
Customer Reviews
Discussion
Paperback
Retail Price: $39.95
Online Price: $29.96
(Save 25%)		In Stock. 
 
 
 
Overview

Based on more than 20 years of experience, this all-inclusive guide shows how to successfully implement Customer Relationship Management (CRM), the largest global software application today in terms of revenue. Combining helpful tips and techniques with a unique blueprint, this study illuminates the myriad issues that are critical to using people, process, and technology to achieve a superior level of customer satisfaction and loyalty. From structuring a team and adjusting operations to addressing data integrity and security concerns, CRM users and their respective firms will learn to adapt to emerging marketplace demands, key technology innovations, and the wireless world. Tackling real-time issues from different angles, this handy reference also includes a collection of appendices offering examples of the sales process, software solutions, service providers, and a glossary of terms.

 
 
 
Details
  • ISBN: 9781937290726
  • Publisher: Information Today, Inc.
  • Imprint: CyberAge Books
  • Date: Dec 2011
 
 
 
Creators

Author: Barton J. Goldenberg
Bio:  

Barton J. Goldenberg is the founder and president of ISM, Inc., whose clients have included AAA, IBM, Johnson & Johnson, Nestle, Nike, PepsiCo, the U.S. Department of Defense and Postal Service, and Verizon. He is a columnist for CRM Magazine, a contributor to eWeek newsletter and Sales & Marketing Management magazine, and was recognized by CRM Magazine as one of the 10 most influential people in CRM and one of the 20 most influential CRM executives of the year. He is the author of CRM Automation and the benchmark report, Guide to CRM Automation. He lives in Bethesda, Maryland.

 
 
 
Customer Reviews

 
 

DISCUSSION