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The Communication Problem Solver : Simple Tools and Techniques for Busy Managers
by Nannette Rundle Carroll


Overview - Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work.  Read more...

 
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More About The Communication Problem Solver by Nannette Rundle Carroll
 
 
 
Overview
Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples, the book shows readers how to: - Set clear expectations - Ask questions that will help them uncover the facts, meet business objectives, and preserve relationships - Sharpen listening skills to grasp information better in every conversation - Avoid imprecise judgments based on emotional reactions - Provide useful feedback - Encourage collaborative interactions - Delegate more effectively - Improve performance discussions by turning judgments into observable facts - Build trusting and lasting relationships This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions.


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Details
  • ISBN-13: 9780814413081
  • ISBN-10: 0814413080
  • Publisher: AMACOM/American Management Association
  • Publish Date: November 2009
  • Page Count: 284
  • Reading Level: Ages 18-NA


Related Categories

Books > Business & Economics > Business Communication - General
Books > Business & Economics > Management - General

 
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