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The Complete Idiot's Guide to Coping With Difficult People
by Arlene Matthews Uhl and Kate Burns

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Keep your cool! You're no idiot, of course. You know you're not going to get along with everybody you meet, much less those people you deal with on a daily basis. But when dicey encounters escalate into tense confrontations, the instinctual "fight or flight" response is neither effective nor appropriate.  Read more...



 
 

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