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Customer Satisfaction Is Worthless Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
by Jeffrey H. Gitomer


Overview - A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.  Read more...

 
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More About Customer Satisfaction Is Worthless Customer Loyalty Is Priceless by Jeffrey H. Gitomer
 
 
 
Overview
A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.

 
Details
  • ISBN-13: 9781885167309
  • ISBN-10: 188516730X
  • Publisher: Bard Press (TX)
  • Publish Date: September 1998
  • Page Count: 288
  • Dimensions: 9.1 x 6.2 x 1.3 inches
  • Shipping Weight: 1.35 pounds


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Books > Business & Economics > Customer Relations
Books > Business & Economics > Advertising & Promotion

 
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