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The Customer Service Revolution : Overthrow Conventional Business, Inspire Employees, and Change the World
by John R. DiJulius


Overview -

Changing the world by creating a customer service revolution! In today's world, it is all about rapid transactions versus genuine interactions. DiJulius illustrates ways to teach every member of your organization to have empathy and compassion for their customer, internally and externally, which builds relationships and creates emotional connection and brand loyalty.  Read more...


 
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Language: English

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More About The Customer Service Revolution by John R. DiJulius
 
 
 
Overview

Changing the world by creating a customer service revolution! In today's world, it is all about rapid transactions versus genuine interactions. DiJulius illustrates ways to teach every member of your organization to have empathy and compassion for their customer, internally and externally, which builds relationships and creates emotional connection and brand loyalty. The Customer Service Revolution is a practical—and entertaining—guide to offering exceptional experiences, which is currently one of the only sustainable differentiators amongst competing businesses.


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Details
  • ISBN: 9781626341302
  • Publisher: Greenleaf Book Group
  • Date: Jan 2015
 
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