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Delivering Happiness : A Path to Profits, Passion, and Purpose
by Tony Hsieh


Overview - Pay brand-new employees $2,000 to quit

Make customer service the responsibility of the entire company-not just a department

Focus on company culture as the #1 priority

Apply research from the science of happiness to running a business

Help employees grow-both personally and professionally

Seek to change the world

Oh, and make money too .  Read more...


 
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More About Delivering Happiness by Tony Hsieh
 
 
 
Overview
Pay brand-new employees $2,000 to quit

Make customer service the responsibility of the entire company-not just a department

Focus on company culture as the #1 priority

Apply research from the science of happiness to running a business

Help employees grow-both personally and professionally

Seek to change the world

Oh, and make money too . . .

Sound crazy?

It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in "Fortune" magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.

To learn more about the book, go to www.deliveringhappinessbook.com.

 
Details
  • ISBN-13: 9780446563048
  • ISBN-10: 0446563048
  • Publisher: Grand Central Publishing
  • Publish Date: June 2010
  • Page Count: 253
  • Dimensions: 9.24 x 6.32 x 1.02 inches
  • Shipping Weight: 1.04 pounds


Related Categories

Books > Business & Economics > Management - General
Books > Business & Economics > Leadership
Books > Business & Economics > Customer Relations

 
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