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Delivering Happiness : A Path to Profits, Passion, and Purpose
by Tony Hsieh


Overview - Pay brand-new employees $2,000 to quit

Make customer service the responsibility of the entire company-not just a department

Focus on company culture as the #1 priority

Apply research from the science of happiness to running a business

Help employees grow-both personally and professionally

Seek to change the world

Oh, and make money too .  Read more...


 
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More About Delivering Happiness by Tony Hsieh
 
 
 
Overview
Pay brand-new employees $2,000 to quit

Make customer service the responsibility of the entire company-not just a department

Focus on company culture as the #1 priority

Apply research from the science of happiness to running a business

Help employees grow-both personally and professionally

Seek to change the world

Oh, and make money too . . .

Sound crazy?

It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in "Fortune" magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.

To learn more about the book, go to www.deliveringhappinessbook.com.

 
Details
  • ISBN-13: 9780446563048
  • ISBN-10: 0446563048
  • Publisher: Business Plus
  • Publish Date: June 2010
  • Page Count: 253
  • Dimensions: 9.24 x 6.32 x 1.02 inches
  • Shipping Weight: 1.04 pounds


Related Categories

Books > Business & Economics > Management - General
Books > Business & Economics > Leadership
Books > Business & Economics > Customer Relations

 
Publishers Weekly Reviews

Publishers Weekly® Reviews

  • Reviewed in: Publishers Weekly, page 47.
  • Review Date: 2010-04-19
  • Reviewer: Staff

Zappos CEO Hsieh offers a compelling account of his transformation from callow Harvard student entrepreneur through his years as a dot-com wunderkind to the creator of a formidable brand. Interest might flag as Hsieh, fresh off selling his Internet company LinkExchange to Yahoo in 1999 for $265 million, kvetches about lacking fulfillment. But as the tech boom bursts, and Hsieh confronts his dwindling investments, his story comes alive. As the funding for his incubator companies dries up and one of his most promising startups, Zappos.com, a shoe retailer, seems doomed, Hsieh blossoms into a mature businessperson, slashing expenses and presciently making customer service the essence of the company's brand. The story becomes suspenseful as Hsieh recounts the stress of operating in survival mode, liquidating his assets to fund the company in its darkest days and seeking out an 11th-hour loan. By the time Zappos is acquired by Amazon for more than $1.2 billion in 2009, Hsieh and his team had built a unique corporate culture dedicated to employee empowerment and the promise of delivering happiness though satisfied customers and a valued workforce. An uplifting tale of entrepreneurial success, personal growth, and redemption. (June)

 
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