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Developing Your Conflict Competence : A Hands-On Guide for Leaders, Managers, Facilitators, and Teams
by Craig E. Runde and Tim A. Flanagan


Overview - A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively.  Read more...

 
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More About Developing Your Conflict Competence by Craig E. Runde; Tim A. Flanagan
 
 
 
Overview
A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively.

"A must-have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration."
--Jim Kouzes, coauthor of the best-selling book The Leadership Challenge and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University

"Craig Runde and Tim Flanagan use their vast experience to give us Developing Your Conflict Competence. Move beyond negative workplace conflict to positive and constructive outcomes with the simple tools and suggestions in this must-read field guide "
--Marshall Goldsmith, best-selling author of What Got You Here Won't Get You There, Succession: Are You Ready?, and the upcoming MOJO

"I've read the authors' first two books, Becoming a Conflict Competent Leader and Building Conflict Competent Teams. Their latest book pulls it all together by providing models, examples, and thought-provoking insight. It will be required reading for my senior management team."
--Deborah Jallad, president/chairman, Accredited Surety and Casualty Company, Inc.


 
Details
  • ISBN-13: 9780470505465
  • ISBN-10: 047050546X
  • Publisher: Jossey-Bass
  • Publish Date: March 2010
  • Page Count: 270
  • Dimensions: 9.1 x 8.1 x 1 inches
  • Shipping Weight: 1.55 pounds

Series: Joint Publication of the Jossey-Bass Business & Management Series & the Center for Creative Leader

Related Categories

Books > Business & Economics > Leadership
Books > Business & Economics > Human Resources & Personnel Management

 
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