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Developing Your Conflict Competence : A Hands-On Guide for Leaders, Managers, Facilitators, and Teams
by Craig E. Runde and Tim A. Flanagan


Overview - A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improvethe way leaders, managers, and anyone within an organizationresponds to conflict. Beginning with a series of questions andself-diagnostics, the authors show you how to: maintain emotionalbalance in the face of conflict; implement constructivecommunications techniques; help others deal with conflicts that arecausing organization problems; establish norms for handlingconflict; use specific approaches for addressing conflict moreeffectively.  Read more...

 
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More About Developing Your Conflict Competence by Craig E. Runde; Tim A. Flanagan
 
 
 
Overview
A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improvethe way leaders, managers, and anyone within an organizationresponds to conflict. Beginning with a series of questions andself-diagnostics, the authors show you how to: maintain emotionalbalance in the face of conflict; implement constructivecommunications techniques; help others deal with conflicts that arecausing organization problems; establish norms for handlingconflict; use specific approaches for addressing conflict moreeffectively.

"A must-have guidebook for the new age of global business. Thisbook shows every leader how to turn feelings of fear into feelingsof safety, suspicion into trust, and competitiveness intocollaboration."
--Jim Kouzes, coauthor of the best-selling book The LeadershipChallenge and Dean's Executive Professor of Leadership, LeaveySchool of Business, Santa Clara University

"Craig Runde and Tim Flanagan use their vast experience to giveus Developing Your Conflict Competence. Move beyond negativeworkplace conflict to positive and constructive outcomes with thesimple tools and suggestions in this must-read field guide "
--Marshall Goldsmith, best-selling author of What Got You HereWon't Get You There, Succession: Are You Ready?, and the upcomingMOJO

"I've read the authors' first two books, Becoming a ConflictCompetent Leader and Building Conflict Competent Teams. Theirlatest book pulls it all together by providing models, examples, and thought-provoking insight. It will be required reading for mysenior management team."
--Deborah Jallad, president/chairman, Accredited Surety andCasualty Company, Inc.



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Details
  • ISBN-13: 9780470505465
  • ISBN-10: 047050546X
  • Publisher: Jossey-Bass
  • Publish Date: March 2010
  • Page Count: 270
  • Dimensions: 9.1 x 8.1 x 1 inches
  • Shipping Weight: 1.55 pounds

Series: Joint Publication of the Jossey-Bass Business & Management Series & the Center for Creative Leader

Related Categories

Books > Business & Economics > Leadership
Books > Business & Economics > Human Resources & Personnel Management

 
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