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Difficult Conversations : How to Discuss What Matters Most
by Douglas Stone and Bruce Patton and Sheila Heen and Roger Fisher


Overview - The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client.
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More About Difficult Conversations by Douglas Stone; Bruce Patton; Sheila Heen; Roger Fisher
 
 
 
Overview
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
.Decipher the underlying structure of every difficult conversation
.Start a conversation without defensiveness
.Listen for the meaning of what is not said
.Stay balanced in the face of attacks and accusations
.Move from emotion to productive problem solving"

 
Details
  • ISBN-13: 9780143118442
  • ISBN-10: 0143118447
  • Publisher: Penguin Books
  • Publish Date: November 2010
  • Page Count: 315
  • Reading Level: Ages 18-UP


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Books > Psychology > Interpersonal Relations

 
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