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Difficult Conversations : Craft a Clear Message, Manage Emotions, Focus on a Solution
by Harvard Business Review


Overview - You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative.  Read more...

 
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More About Difficult Conversations by Harvard Business Review
 
 
 
Overview
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through:
- Uncovering the root cause of friction
- Maintaining a positive mind-set
- Untangling the problem together
- Agreeing on a way forward
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

 
Details
  • ISBN-13: 9781633690783
  • ISBN-10: 1633690784
  • Publisher: Harvard Business School Press
  • Publish Date: February 2016
  • Page Count: 128
  • Dimensions: 6.9 x 5 x 0.4 inches
  • Shipping Weight: 0.25 pounds

Series: 20-Minute Manager

Related Categories

Books > Business & Economics > Business Communication - General
Books > Business & Economics > Management - General

 
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