Coupon
Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization
by Leonardo Inghilleri and Micah Solomon and Horst Schulze


Overview - "Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN

In a tight market, your most powerful growth engine--and your best protection from competitive inroads--is this: put everything you can into cultivating true customer loyalty.
  Read more...

 
Hardcover
  • Retail Price: $21.95
  • $15.14
    (Save 31%)
  • 20% off for Members: Get the Club Price
    $ 12.11

Add to Cart + Add to Wishlist

In Stock Online.

FREE Shipping for Club Members
 
> Check In-Store Availability

In-Store pricing may vary

 
 
New & Used Marketplace 33 copies from $7.79
 
 
 

More About Exceptional Service, Exceptional Profit by Leonardo Inghilleri; Micah Solomon; Horst Schulze
 
 
 
Overview
"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN

In a tight market, your most powerful growth engine--and your best protection from competitive inroads--is this: put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.

In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, "Leonardo and Micah's philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization."

Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.


 
Details
  • ISBN-13: 9780814415382
  • ISBN-10: 0814415385
  • Publisher: AMACOM/American Management Association
  • Publish Date: April 2010
  • Page Count: 170
  • Reading Level: Ages 18-NA


Related Categories

Books > Business & Economics > Customer Relations

 
BAM Customer Reviews