Coupon
Four Seasons : The Story of a Business Philosophy
by Isadore Sharp


Overview - The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand

How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain?
  Read more...

 

Download

Language: eng

This item is only available to U.S. billing addresses.

 
 
In Stock.

FREE Shipping for Club Members
Not a member? Join Today!

 
 
 
 

More About Four Seasons by Isadore Sharp
 
 
 
Overview
The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand

How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service?

Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father's small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy, and he learned by trial and error.

His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a "home away from home" experience. But that would be possible only if everyone-from managers and supervisors to bellmen, servers, and housekeepers-was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation.

Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.


This item is Non-Returnable.

 
Details
  • ISBN: 9781101046234
  • Publisher: Penguin Publishing Group
  • Imprint: Portfolio
  • Date: Apr 2009
  • Seller Statement: Sold by Penguin Group US
 
Customer Reviews