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Going Above and Beyond : Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge
by Katharine C. Giovanni


Overview -

Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today's competitive business world. From interviews with top concierges to helping review nonverbal cues and body language, the information presented will help polish a professional image, refine communication skills, and teach the core beliefs and values that lead to extraordinary customer service.  Read more...


 
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Language: English

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More About Going Above and Beyond by Katharine C. Giovanni
 
 
 
Overview

Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today's competitive business world. From interviews with top concierges to helping review nonverbal cues and body language, the information presented will help polish a professional image, refine communication skills, and teach the core beliefs and values that lead to extraordinary customer service.



This item is Non-Returnable.

 
Details
  • ISBN: 9781931109147
  • Publisher: Newroad Publishing
  • Date: Aug 2015
 
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