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Great Customer Service on the Telephone
by Kristin L. Anderson


Overview - First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone--from salesperson to manager to secretary--how to treat it as a service tool that directly impacts on company profits.  Read more...

 
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More About Great Customer Service on the Telephone by Kristin L. Anderson
 
 
 
Overview
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone--from salesperson to manager to secretary--how to treat it as a service tool that directly impacts on company profits.

 
Details
  • ISBN-13: 9780814477953
  • ISBN-10: 081447795X
  • Publisher: Amacom
  • Publish Date: November 1992
  • Page Count: 96
  • Reading Level: Ages 17-NA
  • Dimensions: 9.7 x 6.8 x 0.3 inches
  • Shipping Weight: 0.45 pounds

Series: Worksmart Series

Related Categories

Books > Business & Economics > Customer Relations

 
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