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Handling Difficult People : What to Do When People Try to Push Your Buttons
by John Townsend


Overview -

Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr.  Read more...


 
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More About Handling Difficult People by John Townsend
 
 
 
Overview

Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level.

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Details
  • ISBN-13: 9781404175679
  • ISBN-10: 1404175679
  • Publisher: Thomas Nelson Publishers
  • Publish Date: May 2009
  • Page Count: 123


Related Categories

Books > Self-Help > Personal Growth - General
Books > Psychology > Interpersonal Relations

 
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