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How to Say It : Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a ND Service
by Jack Griffin


Overview - A guide to effectively communicating with customers to create lasting and repeat business relationships.
This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.
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More About How to Say It by Jack Griffin
 
 
 
Overview
A guide to effectively communicating with customers to create lasting and repeat business relationships.
This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.


Unlike the vast majority of books that deal with customer communication, How to Say It(r): Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to:

  • Speak the language of Yes by asking the right questions
  • Get referrals through established customers
  • Offer value through solutions, satisfaction, and trust
  • Anticipate and preempt objections
  • Own a problem by owning the solution
"

 
Details
  • ISBN-13: 9780735205253
  • ISBN-10: 0735205256
  • Publisher: Prentice Hall Press
  • Publish Date: March 2013
  • Page Count: 272
  • Reading Level: Ages 18-UP
  • Dimensions: 9.1 x 6 x 0.7 inches
  • Shipping Weight: 0.7 pounds

Series: How to Say It

Related Categories

Books > Business & Economics > Customer Relations

 
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