(0)
 
ITIL Foundation Exam Study Guide
by Liz Gallacher and Helen Morris

Overview -

Everything you need to prepare for the ITIL exam ? Accredited to 2011 syllabus

The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success.  Read more...


 
eBook

Retail Price: $25.99
$22.99
(Save 12%)

Download

Language: English

This item is only available to U.S. and Canada billing addresses.

 
 
Paperback
  • Retail Price: $39.99
  • $23.98

Add to Cart + Add to Wishlist

In Stock. Usually ships within 24 hours.

FREE Shipping for Club Members
Not a member? Join Today!

 
 
 
 

More About ITIL Foundation Exam Study Guide by Liz Gallacher; Helen Morris
 
 
 
Overview

Everything you need to prepare for the ITIL exam ? Accredited to 2011 syllabus

The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.

  • Offers an introduction to IT service management and ITIL V3 service strategy
  • Highlights the topics of service design and development and the service management processes
  • Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation
  • Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology
  • Includes a DVD that features valuable study aids such as flash cards, mock exams, sample questions, and more

If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.


This item is Non-Returnable.

 
Details
  • ISBN: 9781119943648
  • Publisher: Wiley
  • Imprint: Sybex
  • Date: Aug 2012
 
Customer Reviews

DISCUSSION