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ITIL Foundation Handbook
by itSMF UK


Overview -

The 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.  Read more...


 
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Language: English

 
 
 
 

More About ITIL Foundation Handbook by itSMF UK
 
 
 
Overview

The 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Key Features

Aligned with the ITIL 2011 publications and syllabus

Provides relevant information, and enough detail and breadth of coverage to enable students to study for their foundation exam

Describes the key principles and practices of IT service management

References relevant sections of the core publications

Supersedes ITIL Version 3 Foundation Handbook (ISBN 9780113311972)

"This updated publication builds upon the success of the previous edition that sold over 123,000 copies worldwide, ensuring that those studying for their Foundation Exam have an up-to-date study aid from the official publisher." Lucy de Best, ITIL Commissioning Editor.



This item is Non-Returnable.

 
Details
  • ISBN: 9780113313518
  • Publisher: The Stationery Office Ltd
  • Imprint: TSO
  • Date: Jan 2012
 
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