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ITIL V3 a Pocket Guide
by Van Haren Publishing


Overview - This Pocket Guide is a concise summary of ITIL(r) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement  Read more...

 
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More About ITIL V3 a Pocket Guide by Van Haren Publishing
 
 
 
Overview
This Pocket Guide is a concise summary of ITIL(r) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement


This item is Non-Returnable.

 
Details
  • ISBN-13: 9789087531027
  • ISBN-10: 9087531028
  • Publisher: Van Haren Publishing
  • Publish Date: August 2007
  • Page Count: 164
  • Dimensions: 6.38 x 4.11 x 0.45 inches
  • Shipping Weight: 0.38 pounds

Series: ITSM Library Pocket Books

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Books > Computers > Information Technology

 
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