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Implementing ITIL Change and Release Management
by Larry Klosterboer


Overview -

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management

ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value.  Read more...


 
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More About Implementing ITIL Change and Release Management by Larry Klosterboer
 
 
 
Overview

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management

ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management.

Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You'll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation—a roadmap available nowhere else.

Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can't or won't talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place.

This book's practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL—and transform them from a source of frustration into a source of value.


Coverage includes

  • Discovering and managing your change and release management requirements
  • Identifying the resources you'll need to succeed
  • Building comprehensive schedules for executing change/release management projects
  • Moving from planning to real-world implementation
  • Choosing the right tools—or modifying the tools you've already invested in
  • Using change/release management to facilitate auditing and ensure compliance
  • Leveraging the full business benefits of mature change/release management processes
  • Covers ITIL version 3


    Acknowledgments xv

    About the Author xvi

    Part I: Planning 1

    Chapter 1: Change and Release Management: Better Together 3

    Chapter 2: Discovering and Managing Requirements 13

    Chapter 3: Defining Change and Release Management Processes 27

    Chapter 4: Building Logical Work Flows 41

    Chapter 5: Completing the Implementation Plan 51

    Part II: Implementing 65

    Chapter 6: Choosing the Tools 67

    Chapter 7: Migrating or Consolidating Data 85

    Chapter 8: Bringing the Process to Life 97

    Chapter 9: Choosing and Running a Pilot 109

    Chapter 10: Moving from Pilot to Production 121

    Part III: Operational Issues 133

    Chapter 11: The Forward Schedule of Change 135

    Chapter 12: Building the Definitive Media Library 143

    Chapter 13: Defining Release Packages 153

    Chapter 14: Auditing and Compliance Management...


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    Details
    • ISBN: 9780137001323
    • Publisher: Pearson Education
    • Imprint: IBM Press
    • Date: Feb 2009
     
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