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Managing Public Disputes : A Practical Guide for Professionals in Government, Business and Citizen's Groups
by Susan L. Carpenter and W. J. D. Kennedy


Overview - For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level.  Read more...

 
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More About Managing Public Disputes by Susan L. Carpenter; W. J. D. Kennedy
 
 
 
Overview
For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes:
  • Ten proven principles for managing conflict
  • A comprehensive framework with step-by-step procedures for creating productive outcomes
  • Seven illustrative case examples
  • Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation
  • Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high
  • Eight tasks targeted for designing an overall strategy for managing public disputes

 
Details
  • ISBN-13: 9780787957421
  • ISBN-10: 0787957429
  • Publisher: Jossey-Bass
  • Publish Date: August 2001
  • Page Count: 314
  • Dimensions: 8.98 x 6.02 x 0.86 inches
  • Shipping Weight: 0.95 pounds


Related Categories

Books > Business & Economics > Leadership
Books > Psychology > General

 
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