Moments of Truth
by Jan Carlzon


Overview - The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy. "The best book on leadership by a CEO."--John Naisbitt, author of Megatrends   Read more...

 
Paperback - Revised Ed.
  • $13.99
Add to Cart
+ Add to Wishlist
In Stock.

FREE Shipping for Club Members
 
> Check In-Store Availability

In-Store pricing may vary

 
 
New & Used Marketplace 111 copies from $2.99
 
 
 

More About Moments of Truth by Jan Carlzon
 
 
 
Overview
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy. "The best book on leadership by a CEO."--John Naisbitt, author of Megatrends

 
Details
  • ISBN-13: 9780060915803
  • ISBN-10: 0060915803
  • Publisher: HarperBusiness
  • Publish Date: January 1989
  • Page Count: 160
  • Dimensions: 7.96 x 5.29 x 0.42 inches
  • Shipping Weight: 0.28 pounds


Related Categories

Books > Transportation > Aviation - General
Books > Business & Economics > Corporate & Business History - General
Books > Business & Economics > Customer Relations

 
BAM Customer Reviews