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Perfect Phrases for Conflict Resolution : Hundreds of Ready-To-Use Phrases for Encouraging a More Productive and Efficient Work Environment
by Lawrence Polsky and Antoine Gerschel


Overview - THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement--and prevent it from spreading into an uncontrollable fire.  Read more...


 
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More About Perfect Phrases for Conflict Resolution by Lawrence Polsky; Antoine Gerschel
 
 
 
Overview
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement--and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:

  • A micromanaging supervisor
  • An underperforming employee
  • A peer's disruptive work habits
  • Unreasonable or unethical customer requests
  • Abrupt, rude, and unprofessional coworkers


 
Details
  • ISBN-13: 9780071756167
  • ISBN-10: 0071756167
  • Publisher: McGraw-Hill
  • Publish Date: May 2011
  • Page Count: 163
  • Dimensions: 8 x 5.05 x 0.46 inches
  • Shipping Weight: 0.39 pounds

Series: Perfect Phrases

Related Categories

Books > Business & Economics > Business Communication - General
Books > Family & Relationships > Conflict Resolution
Books > Business & Economics > Management - General

 
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