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Perfect Phrases for Customer Service : Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation
by Robert Bacal


Overview - THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.  Read more...


 
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More About Perfect Phrases for Customer Service by Robert Bacal
 
 
 
Overview
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

  • Defusing bad situations before they get worse
  • Handling complaints patiently and professionally
  • Satisfying customers and increasing sales
  • Building long-term relationships with important customers

 
Details
  • ISBN-13: 9780071745062
  • ISBN-10: 0071745068
  • Publisher: McGraw-Hill
  • Publish Date: November 2010
  • Page Count: 239
  • Dimensions: 7.99 x 5.05 x 0.62 inches
  • Shipping Weight: 0.55 pounds

Series: Perfect Phrases

Related Categories

Books > Business & Economics > Customer Relations

 
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