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Powerful Phrases for Dealing with Difficult People : Over 325 Ready-To-Use Words and Phrases for Working with Challenging Personalities
by Renee Evenson


Overview - Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant--there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success.  Read more...

 
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More About Powerful Phrases for Dealing with Difficult People by Renee Evenson
 
 
 
Overview
Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant--there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success.

With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts--no matter who you're dealing with. Helpful features include:

- Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each

- Nonverbal communication skills to back up your words

- Sample dialogues that demonstrate how phrasing improves interactions

- A five-step process for moving from conflict to resolution

- "Why This Works" sections that provide detailed explanations

Like it or not, the bulk of our waking hours are spent with people at work. This book's pithy, powerful communication tips will make those hours far more harmonious and productive.


 
Details
  • ISBN-13: 9780814432983
  • ISBN-10: 0814432980
  • Publisher: AMACOM/American Management Association
  • Publish Date: October 2013
  • Page Count: 225
  • Reading Level: Ages 18-NA
  • Dimensions: 8.9 x 5.9 x 0.7 inches
  • Shipping Weight: 0.85 pounds


Related Categories

Books > Business & Economics > Business Communication - General
Books > Business & Economics > Conflict Resolution & Mediation
Books > Business & Economics > Skills

 
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