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Raise the Bar : An Action-Based Method for Maximum Customer Reactions
by Jon Taffer and Karen Kelly


Overview - If there s anyone who can prevent a bar or restaurant from going belly up, it s Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he runs the biggest trade show in the business and has turned around nearly 1,000 bars and at least that many restaurants.  Read more...

 
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More About Raise the Bar by Jon Taffer; Karen Kelly
 
 
 
Overview
If there s anyone who can prevent a bar or restaurant from going belly up, it s Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he runs the biggest trade show in the business and has turned around nearly 1,000 bars and at least that many restaurants.
As host and co-producer of Spike TV s "Bar Rescue, " a documentary-style series, Taffer gives struggling bars one last chance to succeed with a mixture of business acumen and tough love. Now he s offering his no-nonsense strategy for eliciting just the right emotional reactions in customers to everyone.
"Raise the Bar" distills the secrets to running a successful enterprise with Reaction Management, a strategy and philosophy Taffer developed and uses in his business and on "Bar Rescue." It works whether you re running a storefront operation or a web-based company, whether you re manufacturing widgets or providing a service.
Taffer s overarching philosophy is this: All business is about creating the right reactions in your customers. Even better: You can control those reactions to a very large degree. "Raise the Bar" is the definitive manual on transforming a bar or restaurant with actionable, proven strategies for immediate impact."

 
Details
  • ISBN-13: 9780544148307
  • ISBN-10: 0544148304
  • Publisher: New Harvest
  • Publish Date: October 2013
  • Page Count: 246


Related Categories

Books > Business & Economics > Management - General
Books > Business & Economics > Customer Relations

 
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