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Raving Fans : A Revolutionary Approach to Customer Service
by Kenneth Blanchard and Sheldon Bowles and Rick Adamson and Kate Borges


Overview - Told in the parable style of The One Minute Manager , RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.  Read more...

 
Audio Compact Disc - Abridged
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More About Raving Fans by Kenneth Blanchard; Sheldon Bowles; Rick Adamson; Kate Borges
 
 
 
Overview
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

 
Details
  • ISBN-13: 9780739309537
  • ISBN-10: 0739309536
  • Publisher: Random House Audio Publishing Group
  • Publish Date: January 2004
  • Dimensions: 5.68 x 5.66 x 0.39 inches
  • Shipping Weight: 0.23 pounds


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