Raving Fans : A Revolutionary Approach to Customer Service
by Kenneth Blanchard and Sheldon Bowles and Rick Adamson


Overview - Told in the parable style of The One Minute Manager , RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.  Read more...

 
Audio Compact Disc - Abridged
  • $15.00
Add to Cart
+ Add to Wishlist
In Stock.

FREE Shipping for Club Members
 
> Check In-Store Availability

In-Store pricing may vary

 
 
New & Used Marketplace 14 copies from $7.99
 
 
 

More About Raving Fans by Kenneth Blanchard; Sheldon Bowles; Rick Adamson
 
 
 
Overview
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

 
Details
  • ISBN-13: 9780739309537
  • ISBN-10: 0739309536
  • Publisher: Random House Audio Publishing Group
  • Publish Date: January 2004
  • Dimensions: 5.68 x 5.66 x 0.39 inches
  • Shipping Weight: 0.23 pounds


Related Categories

Books > Business & Economics > General

 
BAM Customer Reviews