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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 : Running a Business in Today's Consumer-Driven World
by Pete Blackshaw


Overview - In today s Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls "consumer-generated media" blogs, social networking pages, message boards, product review sites even a single disgruntled customer can broadcast his complaints to an audience of millions.  Read more...

 
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More About Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 by Pete Blackshaw
 
 
 
Overview
In today s Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls "consumer-generated media" blogs, social networking pages, message boards, product review sites even a single disgruntled customer can broadcast his complaints to an audience of millions. Blackshaw shows managers, marketers, and business leaders how to establish and maintain credibility for their brand by being authentic, listening and responding to customers, and forming relationships built on openness, transparency, and trust.Filled with stories based on his experience working with Fortune 500 brands such as Toyota, Dell, Nike, Sony, General Motors, Hershey, Unilever, Nestle, Lexus, and Bank of America, Blackshaw offers a clear strategy to sustain a competitive advantage by creating enduring, loyal relationships with today s consumer."

 
Details
  • ISBN-13: 9780385522724
  • ISBN-10: 038552272X
  • Publisher: Crown Pub
  • Publish Date: July 2008
  • Page Count: 193
  • Dimensions: 1 x 5.75 x 8.75 inches
  • Shipping Weight: 0.75 pounds


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Books > Business & Economics > Customer Service

 
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