Coupon
The Southwest Airlines Way
by Jody Hoffer Gittell


Overview -

"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry."

--Gerard Arpey, CEO, American Airlines

"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times."

--Thomas A.  Read more...


 
In Stock.

FREE Shipping for Club Members
 
> Check In-Store Availability

In-Store pricing may vary

 
 
New & Used Marketplace 51 copies from $3.99
 
 
 

More About The Southwest Airlines Way by Jody Hoffer Gittell
 
 
 
Overview

"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry."

--Gerard Arpey, CEO, American Airlines

"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times."

--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program

In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to:

  • Lead with credibility and caring
  • Invest in frontline leaders
  • Hire and train for relational competence
  • Use conflicts to build relationships
  • Make unions its partners, not its adversaries
  • Build relationships with its suppliers

 
Details
  • ISBN-13: 9780071458276
  • ISBN-10: 0071458271
  • Publisher: McGraw-Hill Education
  • Publish Date: May 2005
  • Page Count: 336
  • Dimensions: 9.18 x 6.3 x 0.89 inches
  • Shipping Weight: 1.01 pounds


Related Categories

Books > Business & Economics > Industries - Hospitality, Travel & Tourism
Books > Business & Economics > Corporate & Business History - General

 
BAM Customer Reviews