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10 Steps to Successful Customer Service
by Maxine Kamin


Overview - Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers.  Read more...

 
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More About 10 Steps to Successful Customer Service by Maxine Kamin
 
 
 
Overview
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job. The 10 Steps to creating spectacular customer service Step 1: Identify Service Motivation and Mission Step 2: Define Great Service for Your Organization Step 3: Form Great Relationships Step 4: Build Trusting Relationships that Last Step 5: Use the Law of Attraction Be Positive Step 6: Aggressively Solve Problems the Bigger the Better Step 7: Recover from Mistakes Gracefully Step 8: Give Customers and Yourself a Break Step 9: Keep It Cool When Things Get Hot Step 10: Be Your Own Best Customer"

 
Details
  • ISBN-13: 9781562865900
  • ISBN-10: 1562865900
  • Publisher: ASTD
  • Publish Date: February 2010
  • Page Count: 170
  • Dimensions: 8.9 x 5.9 x 0.5 inches
  • Shipping Weight: 0.7 pounds

Series: 10 Steps

Related Categories

Books > Business & Economics > Customer Relations

 
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