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Summit : Reach Your Peak and Elevate Your Customers' Experience
by F. Scott Addis


Overview - Risk management expert and entrepreneur Scott Addis looks at your progression upward from developing skills to cultivating business relationships to earning customer loyalty as an ascent to a mountaintop. He takes you through four elevation levels preparation for the climb, setting up base camp, assaulting the summit, and the final ascent as he covers identifying your Unique Ability(r), emotional intelligence, presenting yourself to others, nurturing creativity and innovation, building relationships, and winning customer trust.  Read more...

 
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More About Summit by F. Scott Addis
 
 
 
Overview
Risk management expert and entrepreneur Scott Addis looks at your progression upward from developing skills to cultivating business relationships to earning customer loyalty as an ascent to a mountaintop. He takes you through four elevation levels preparation for the climb, setting up base camp, assaulting the summit, and the final ascent as he covers identifying your Unique Ability(r), emotional intelligence, presenting yourself to others, nurturing creativity and innovation, building relationships, and winning customer trust.
Scott an Inc. magazine Entrepreneur of the Year finalist and one of the 25 Most Innovative Insurance Brokers in America believes that as a professional in today s workforce you are eager to reach your personal summit, and he gives you a clear path to get there. In his well-paced guide for novices and masters alike, he judiciously balances anecdotes with prudent advice and calls-to-action. The latter take the form of questions to address, steps to take, strategies to pursue, and attributes to cultivate along your path to the top.
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Details
  • ISBN-13: 9781626340411
  • ISBN-10: 1626340412
  • Publisher: Greenleaf Book Group
  • Publish Date: January 2014
  • Page Count: 190
  • Dimensions: 8.68 x 5.87 x 0.76 inches
  • Shipping Weight: 0.69 pounds


Related Categories

Books > Business & Economics > Personal Success
Books > Business & Economics > Skills
Books > Business & Economics > Customer Relations

 
Publishers Weekly Reviews

Publishers Weekly® Reviews

  • Reviewed in: Publishers Weekly, page .
  • Review Date: 2013-11-11
  • Reviewer: Staff

Get ready for an epic game of buzzword bingo, courtesy of Addis, president and CEO of the Addis Group and Addis Intellectual Capital. As he writes here: “The idea of reaching your peak centers on disciplines and skills that support achieving your full potential to maximize performance. The peak represents the point where potential and superior performance intersect.” In layman’s terms, that means that you should always try to bridge the gap between what you’re currently doing at work and what you aspire to do. Addis develops this universal concept into a woefully overworked metaphor of mountain-climbing: Elevation I: Preparing for the Climb (Developing Your Personal Readiness); Elevation II: Setting Up Base Camp (Preparing to Present Yourself to Others); Elevation III: On to the Summit (Focusing on the Customer Experience); Elevation IV: The Final Ascent (Discovering Your Inner Strengths). This slim primer touches on the steps readers can take to maximize their “transformational journey” by assessing strengths, self-branding, and the development of entrepreneurial coach Dan Sullivan’s Unique Ability®, which describes the talent which is closest to a person’s core identity. While discovering and understanding your talents is certainly worthwhile, Addis brings nothing new to the mountaintop. (Jan.)

 
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