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Transactional Six SIGMA and Lean Servicing : Leveraging Manufacturing Concepts to Achieve World-Class Service
by Betsi Harris Ehrlich


Overview - Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now.  Read more...

 
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More About Transactional Six SIGMA and Lean Servicing by Betsi Harris Ehrlich
 
 
 
Overview
Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now.
Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean Servicing techniques have been implemented and proven effective in achieving substantial documented results. Lean Servicing is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes.
Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean Servicing covers both theory and practical application of Lean Servicing, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence."


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Details
  • ISBN-13: 9781574443257
  • ISBN-10: 1574443259
  • Publisher: Taylor & Francis Group
  • Publish Date: June 2002
  • Page Count: 296


Related Categories

Books > Business & Economics > Leadership
Books > Business & Economics > Entrepreneurship
Books > Business & Economics > Industries - Manufacturing

 
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