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Working with Difficult People, Second Revised Edition : Handling the Ten Types of Problem People Without Losing Your Mind
by Amy Cooper Hakim and Muriel Solomon


Overview - A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.

Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.
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Language: eng

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More About Working with Difficult People, Second Revised Edition by Amy Cooper Hakim; Muriel Solomon
 
 
 
Overview
A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.

Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.
 
Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.


From the Trade Paperback edition.


This item is Non-Returnable.

 
Details
  • ISBN: 9781101993118
  • Publisher: Penguin Publishing Group
  • Imprint: TarcherPerigee
  • Date: Dec 2016
  • Seller Statement: Sold by Penguin Group US
 
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