Part negotiation, part psychology, part common sense, I'm Right, You're Wrong, Now What? moves readers beyond the sort of impasses we often find ourselves faced with. People get stuck in "I'm right, you're wrong " arguments everyday, Dr. Amador says. These impasses can be toxic, stall progress, and hurt relationships, or they can be healthy and bring people together to get things done. You just need to know what to do. That's where his LEAP technique comes in: Listen reflectively Empathize with the other person's point of view. Agree on those goals you share. Partner on achieving those goals LEAP is a powerful and pragmatic tool that can help us all navigate conflicts and arguments in order to improve our dealings and ourlives. Most importantly, it's about creating a relationship where two people want to give not give in.