Coupon
Freedom from Command and Control : Rethinking Management for Lean Service
by John Seddon


Overview - "Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers."

An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are detached from employees and remote from operations.  Read more...


 
In Stock.

This item is Non-Returnable.
FREE Shipping for Club Members
 
> Check In-Store Availability

In-Store pricing may vary

 
 
New & Used Marketplace 25 copies from $31.82
 
 
 

More About Freedom from Command and Control by John Seddon
 
 
 
Overview
"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers."

An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are detached from employees and remote from operations. He demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through extensive case material, he differentiates between command and control and systems thinking and illustrates how the latter leads to improved service, revenues, and staff morale. He also posits that the service industry is fundamentally different from manufacturing, and shows how Toyota production principles must be transformed for application in service organizations.


This item is Non-Returnable.

 
Details
  • ISBN-13: 9781563273278
  • ISBN-10: 1563273276
  • Publisher: Productivity Press
  • Publish Date: August 2005
  • Page Count: 238
  • Dimensions: 9.3 x 6.46 x 0.74 inches
  • Shipping Weight: 1.04 pounds


Related Categories

Books > Business & Economics > Human Resources & Personnel Management
Books > Business & Economics > Industrial Management

 
BAM Customer Reviews