Ordering Frequently Asked Questions
How do I place an order?

Once you've found the item you wish to purchase, click the "Add To Cart" button. This will place the item in your shopping cart. When you are ready to check out, simply click the "Proceed To Checkout" button below the list of items in your Shopping Cart. Follow the online prompts that will take you through the account setup process and then submit your order.

More information on placing an order...

I'm not ready to purchase right now. Can I put items in my shopping cart and come back later?

Absolutely! For your convenience, unpurchased items will remain in your shopping cart for 24 hours. These items will remain in your shopping cart even if you close your browser and come back the next day. Learn more...

Is it safe to use my credit card?

Absolutely! You can transmit your order information over the Internet with absolute confidence when shopping at Booksamillion.com. This site has security measures in place to protect the loss, misuse and alteration of the information. Booksamillion.com processes orders with a SSL Secure Commerce Server utilizing military grade encryption to protect your information. All credit card information is encoded with strong encryption before storage.

When will my credit card be charged?

Booksamillion.com only charges for orders when the order ships. When you go through the checkout process, we do have a final step that "pre-authorizes" the charge to your credit card. If this pre-authorization fails when you attempt to submit your order, you will get a billing error message that will prompt you to recheck your billing and credit card number information or enter an alternate credit card before you can actually submit the order.

How do I use my e-gift certificate?

Here is information about using e-gift certificates...

Want to use a Books-A-Million Gift Card? Find out how...

How do I check the status of my order?

To view your current account information and to check on the status of your orders, click My Account at the top right portion of any page. After you enter your email address and password you will be able to view your account summary. You'll see your most recent orders and their current status, such as "Pending" or "Completed."

Why am I getting an error when entering my email address and password?

Generally, an error appears when a password doesn't match the password we have on file for that email address. Even if you have never placed an order with us, if you previously entered a password and email address, our system will "lock in" that combination. Try entering the first attempted password in the first field as if you were a "returning" customer rather than a "new" customer.

How long will it take to receive my order?

That depends on item availability and the shipping method you select. To calculate the number of days it will take to receive your order, consider the number of days it will take us to process and pack your order, plus the number of days it will take the delivery service to handle your order. The availability of each item is clearly labeled throughout the Booksamillion.com site. You'll find that many items are labeled "In Stock," which means that your order will generally be processed and ready to ship one business day after being placed.

For example, if you ordered an "In Stock" book and selected Next Day Air shipping, your total delivery time would be 2-3 business days (1 to 2 business day(s) to process, plus 1 business day of shipping time).

Larger orders may require additonal processing time. The number of days required for shipping also depends on the shipping method you select.

More shipping information...

What is the return policy?

Booksamillion.com guarantees your satisfaction and offers you returns within 30 days of order receipt on most items*. Upon receipt of the returned items, your refund will be issued to the credit card used. If you paid by check, you will be issued a merchandise credit, and if you used a gift card to make your purchase, credit will be issued back to the gift card. We do not issue refund checks. Please note that gift wrapping services and shipping and handling charges are non-refundable. View more details about the return policy...

*Does not apply to items purchased from New/Used Marketplace. Details

*Does not apply to eBooks or Audio Downloads, once purchased and/or downloaded. Please verify device compatibility prior to purchase.

How will an Advance Order item affect the rest of my order?

Booksamillion.com allows you to reserve selected titles that have not yet been published. Each Advance Order item is shipped when it is released by the publisher, and in many cases you will receive the item in a separate package on the same day you could purchase the item in a store. Advance Order items will not delay the rest of your order and will not increase your shipping cost. So, choose your shipping preference without regard to any Advance Order items that you are purchasing. There is no need to select the "ship as items become available" option.