{ "item_title" : "Difficult Conversations", "item_author" : [" Douglas Stone", "Bruce Patton", "Sheila Heen "], "item_description" : "The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: - Decipher the underlying structure of every difficult conversation- Start a conversation without defensiveness- Listen for the meaning of what is not said- Stay balanced in the face of attacks and accusations- Move from emotion to productive problem solving", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/0/14/311/844/0143118447_b.jpg", "price_data" : { "retail_price" : "18.00", "online_price" : "15.66", "our_price" : "15.66", "club_price" : "15.66", "savings_pct" : "13", "savings_amt" : "2.34", "club_savings_pct" : "13", "club_savings_amt" : "2.34", "discount_pct" : "10", "store_price" : "18.00" } }

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