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Great Customer Service on the Telephone
by Kristin Anderson




Overview -
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone--from salesperson to manager to secretary--how to treat it as a service tool that directly impacts on company profits.

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More About Great Customer Service on the Telephone by Kristin Anderson

 
 
 

Overview

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone--from salesperson to manager to secretary--how to treat it as a service tool that directly impacts on company profits.


This item is Non-Returnable.

 

Details

  • ISBN-13: 9780814477953
  • ISBN-10: 081447795X
  • Publisher: Amacom
  • Publish Date: November 1992
  • Page Count: 96
  • Reading Level: Ages 17-NA
  • Dimensions: 9.7 x 6.8 x 0.3 inches
  • Shipping Weight: 0.45 pounds

Series: Worksmart Series

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