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Great Customer Service on the Telephone|Kristin Anderson
Great Customer Service on the Telephone
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Overview

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone--from salesperson to manager to secretary--how to treat it as a service tool that directly impacts on company profits.

Details

  • ISBN-13: 9780814477953
  • ISBN-10: 081447795X
  • Publisher: Amacom
  • Publish Date: November 1992
  • Dimensions: 9.7 x 6.8 x 0.3 inches
  • Shipping Weight: 0.45 pounds
  • Page Count: 96
  • Reading Level: Ages 17-NA

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