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Law Enforcement Interpersonal Communication and Conflict Management : The Impact Model
by Brian Douglas Fitch




Overview -

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:

  • Identify and master emotions
  • Master the story
  • Promote positive behavior
  • Achieve Rapport
  • Control your response
  • Take perspective

When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

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More About Law Enforcement Interpersonal Communication and Conflict Management by Brian Douglas Fitch

 
 
 

Overview

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:

  • Identify and master emotions
  • Master the story
  • Promote positive behavior
  • Achieve Rapport
  • Control your response
  • Take perspective

When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.



This item is Non-Returnable.

 

Details

  • ISBN-13: 9781506303376
  • ISBN-10: 1506303374
  • Publisher: Sage Publications, Inc
  • Publish Date: September 2015
  • Page Count: 152
  • Dimensions: 8.9 x 5.8 x 0.4 inches
  • Shipping Weight: 0.55 pounds


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