{ "item_title" : "By the Numbers", "item_author" : [" Gary J. Naples "], "item_description" : "In By the Numbers, industry expert Gary J. Naples offers a comprehensive guide to navigating the complexities of modern parts department management. Designed for both new and experienced professionals, this book provides a solid foundation in essential business and personnel management techniques.Understanding that effective parts management requires more than just product knowledge, the author explores the broader aspects of the role, including:- Business acumen: Develop the financial and operational skills needed to succeed.- Inventory management: Optimize stock levels and reduce costs.- Team leadership: Build and motivate a high-performing team.- Customer service: Deliver exceptional service to enhance customer satisfaction.Featuring a new self-assessment tool, Inventory Effectiveness Quotient (IEQ), this book empowers parts managers to measure and benchmark their department's performance.With clear explanations, practical examples, and real-world case studies, By the Numbers equips readers with the tools and knowledge to excel in today's dynamic automotive industry.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/1/46/860/830/1468608304_b.jpg", "price_data" : { "retail_price" : "55.00", "online_price" : "55.00", "our_price" : "55.00", "club_price" : "55.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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