{
"item_title" : "Perfect Phrases for Customer Service",
"item_author" : [" Robert Bacal "],
"item_description" : "THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: The customer is always right. But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customers",
"item_img_path" : "https://covers3.booksamillion.com/covers/bam/0/07/174/506/0071745068_b.jpg",
"price_data" : {
"retail_price" : "19.00", "online_price" : "19.00", "our_price" : "19.00", "club_price" : "19.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : ""
}
}
Perfect Phrases for Customer Service : Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation
by Robert Bacal
Overview
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:
- Defusing bad situations before they get worse
- Handling complaints patiently and professionally
- Satisfying customers and increasing sales
- Building long-term relationships with important customers
Customers Also Bought
Details
- ISBN-13: 9780071745062
- ISBN-10: 0071745068
- Publisher: McGraw-Hill Companies
- Publish Date: December 2010
- Dimensions: 7.99 x 5.05 x 0.62 inches
- Shipping Weight: 0.55 pounds
- Page Count: 256
Related Categories